Returns & Exchanges

At Project Repat, we want you to love your custom t-shirt quilt; however, because these are personalized items, we offer a 30-day satisfaction guarantee on the craftsmanship and materials of your final product.

1

Initiate Your Request

Contact our customer support team with your order number and a brief explanation of the issue to receive a Return Authorization number.

2

Pack Your Quilt

Carefully place your quilt in its original packaging or a secure shipping box, ensuring the Return Authorization number is clearly marked on the outside.

3

Ship to Our Workshop

Use a trackable shipping method to send your item back to our specialized repair and inspection facility for a quality assessment.

4

Resolution and Delivery

Once received, our team will either repair the defect or provide a partial refund, shipping your restored keepsake back to your doorstep at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing